Return Policy

LOVE & HATRED is happy to credit (excluding any shipping charges) for exchange only if returned in saleable condition within 14 days of purchase and accompanied by the original sales receipt. The return will be assessed for approval by our Master Jewellers unless the item is not of merchantable quality. If approved a credit would be made to the purchaser, upon request, only if payment has been received in-full by LOVE & HATRED. Gift recipients are entitled to an exchange or a non-refundable merchandise credit only if returned in saleable condition which will be assessed for approval by our Master Jewellers. To return or exchange your gift selection, please carefully follow the instructions included with your package.

Returns can be sent, via an insured method, directly to:

Attn: Returns Department

PO BOX  80
Suffolk Park NSW

Ph 1300 633 149

Full payment for products must be made at the time of purchase. Unless expressly stated on our website, all product prices and quotes exclude insurance and any additional charges for delivery, freight, case and packaging charged by LOVE & HATRED or a third party.

Please ensure the details provided  are accurate, as LOVE & HATRED cannot be held liable for incorrect deliveries due to input errors.  LOVE & HATRED will not refund or replace items that have been mis delivered.